I’ve been thinking about customer experience quite a bit lately. Maybe it’s because of the busy holiday season and the greater than usual number of interactions with customer service reps in retail stores, restaurants and airlines, plus all the new products Santa dropped off. How does it feel when you have an amazing customer experience? When that new tech gadget just works, or when a customer service rep goes out of their way to find the last size XS, blue mohair coat on earth? How does it impact your day? What does it mean for your business? I recently flew on Southwest Airlines and encountered a 3 hour delay. To my surprise and delight, I was awarded an apology, a $100 flight voucher and a good laugh during the stand-up comedy safety announcement once on board. These experiences affect us; they inform our decision making and position us to influence others - I’m still talking about it a month later. That’s the power of creating a great customer experience.
Insanely Simple VDI is the Key to Happiness
At Workspot we’re in the business of making customers happy. We make VDI insanely simple compared to the first-generation VDI solutions that have not allowed customers to fully benefit. Higher-than-expected costs, unsupportable complexity, and poor user experiences often stall projects. Amitabh, Puneet and Ty started the company because delivering virtual apps and desktops on any device should provide an amazing customer experience for both end users and to IT. So that’s exactly what we’re doing.
We can spin up hundreds or even thousands of virtual desktops in a day – not months. OpEx and CapEx are dramatically reduced. We deal with all the VDI control plane complexity so you can spend precious IT resources elsewhere. Your data stays safe in your traditional datacenter, hyperconverged infrastructure, Azure cloud, or any combination. Your users are delighted because it all just works. Check out our video to see how Workspot makes VDI insanely simple.
We had a great year listening to customer needs and working hard to make them successful. As a result, we wrapped up 2016 with some significant wins:
- We made customers happy with our award-winning VDI 2.0 in healthcare, legal, manufacturing and more
- We won the Best of VMworld 2016 Gold Award for Desktop and Application Delivery
- We enhanced VDI 2.0 to integrate with even more industry leading HCI vendors
- We launched the industry’s first all-cloud DaaS 2.0 on Microsoft Azure, allowing customers to spin up thousands of desktops in a day with zero CapEx
- We added new employees in strategic positions in sales, marketing, engineering and channel strategy
- We closed $6.2 million in Series B funding
- We closed out 2016 with our single biggest quarter to date
2017 Off to a Great Start!
Every day, we talk to companies who are feeling pain around their current VDI solution or who are daunted by the prospect of implementing one. Happily, we have a great answer for them. At Workspot, we assume the risk of launching our solution. We’re not happy until you’re happy – and that is the secret to our success.
It’s a great feeling to be able to say, with the utmost confidence, that our next generation, cloud-native, insanely simple VDI solutions just work. Happy New Year!